Just pay me… please!

Imagine a world where every client pays on time, every time. A world free of those awkward calls about cancellation fees after another client no-show. Now imagine your very own personal assistant, one that fits perfectly in your pocket, collects payments on time and deals with cancellations – all without you having to lift a finger. Would you be in? We think so.

Running your business using fibodo means less sweat over the biggest pain points in trainers and coaches – that ongoing song and dance when it comes to collecting payments and cancellations. On fibodo, when a client books a session with you, our automated system takes payment upfront at the time of booking and only refunds a client that doesn’t show up in line with your cancellation policy, saving you hassle, time and energy. Win, win!

We built fibodo to make life easier and solve problems for trainers and coaches . As fibodo Chairman and JJB Sports’ former CEO Tom Knight, explains, “It can be really hard when you’ve developed a personal relationship with a client to charge them for a missed session if they haven’t remembered to cancel within 24 hours. Often trainers and coaches just allow clients to rebook, and don’t charge, so they lose out and don’t maximise their earning potential. fibodo removes that problem and does all the admin – it’s totally hassle free. The platform also automatically processes customer refunds, if for whatever reason the coach has to cancel.

Better still, this tranquil picture of the world is absolutely free, so if you haven’t already, sign up with fibodo for your business and get going today.

GDPR – no sweat with fibodo

We’re in the business of making your life easier and the General Data Protection Regulations  (GDPR) kicking in next month are no exception. We’ve been working closely with our lawyers to ensure fibodo is fully GDPR compliant, so you don’t have to worry about making sure you meet the requirements.

Briefly, GDPR is a regulation enforced by EU law to protect individual personal data. This means any business, big or small, will need to review the way they collect, store and use personal consumer information. Those found to be non-compliant could face hefty fines.

The Information Commissioner’s Office (ICO) outlines 12 key steps in preparation for GDPR day, the 25th May 2018. This means a lot of work in reviewing, adjusting or creating new procedures. Good news for trainers and coaches using fibodo, as our booking management platform is fully GDPR compliant – nothing to do or worry about (you’re welcome!)

If you’re going it alone, don’t let the change scare you too much – just remember to be open, honest and transparent with every aspect of your data and handle it with respect. It can be a lot to get your head around, but as a fitness business owner, we recommend you focus on a few key areas:

  • Transparency – ensure crystal clarity on how you use any client data you store and include this in your privacy policy or terms and conditions.
  • Consent – it’s critical you get explicit agreement from all clients or potential clients before you contact them with any marketing or promotional communications
  • Audit – A thorough audit of all your current data, how you handle it and what you do with it will reveal any areas you need to update or change
  • Removal – make sure you have a way of erasing data forever if a client indicates that they no longer wish to be maintained on your systems, their data must always be erased
  • Third party data – If you engage with any external data providers or partners, keep a clear outline of any data processing agreements

If you’re keen to save yourself the GDPR headache, you can sign up and get started on fibodo today – setup is quick and easy. Or if you’d like more information on how fibodo takes care of GDPR for you, please feel free get in touch, support@fibodo.com.